Intellectual Asset Management for Collaborative Business Support

Globalization, customer-specific bundling of expertise and the consideration of expertise as “intellectual assets” are taking place in the financial sector all together. This enables new forms of mobile workspaces, which cover the whole value chain from the formation of a service team within an organization, the generation of information to solve problems and the seamless support for the expert in the field. Focusing on how to support the selection of experts for collaborative work, we have adopted the concept of Intellectual Asset Management (IAM) and developed the collaborative business support system TeamEnabler, which incorporates the formation of optimal teams. TeamEnabler is based on the use case of the “Family Office”, used in the context of Finance as the business model for advice intensive services. The concepts and architecture of TeamEnabler are explained with respect to the support of mobile Customer Relationship Management (mCRM) as a generalizable approach for team work support in the context of eBusiness-scenarios.